Pizza Hut, Yum! Essay

Describe the organization you have chosen. Please include the name and a short description of the organization’s products or services? The organization chosen for this assignment is Pizza Hut, Pizza Hut was established in 1958 by Frank and Dan Carney, and they started out with a small building on a busy intersection in their home town, and became the largest and most successful pizza restaurant company in the world. For four decades they built a reputation for excellence that earned the respect of their customers and industry experts alike. Pizza Hut, Inc. , a division of Tricon Global Restaurants, Inc., has more than 7,200 units in the U. S. and 3,000 units in more than 86 other countries. Tricon is the parent company to two other segment leaders, Taco Bell and KFC . when combined with Pizza Hut, these organizations make up the world’s largest restaurant group. Pizza Hut offers many different styles of pizzas along with side dishes such as salads, Buffalo wings, pasta, breadsticks, desserts and garlic bread. Pizza Hut’s mission is to become the most favorite’s restaurant all over the world and they indeed are, as long as they continue to meet their customer’s wants. Which for example they can learn through social media cites. And their vision is to reach on the top of the peak to provide best service and taste and to see yum on customers faces. This will take great participation from staff to make happen. And Pizza Hut is trying their best to keep them happy so that they do their jobs to keep customers happy. For example if an employee is doing their job, and making the pizza right, because they feel like they are an asset to the company, then in turn the customer is happy and the company has seen the fruition of their vision, and that is to provide the best service and taste. How does the organization motivate its employees? Describe any programs or methods they use to motivate workers. Pizza Hut motivates its employees by offering rewards and recognitions. The first thing that it offers is what is called the big cheese ward that is a coveted award, and is the highest level of corporate recognition. This award is personally presented by the owner and is a yellow foam rubber wedge of cheese that goes on top of the recipients head. The recipients also receive a photo of the presentation. The second form of an award is a program that recognizes managers, area coaches, and market coaches for their ability to grow Pizza Hut, run great restaurants, develop great teams, and make plans. Rewards include celebration trips for the recipient and guest as well as dinners. There are also are quarterly bonuses awarded to general managers based on the size of the manager’s restaurants and their performance on a variety of measures. Describe the current state of the organization’s workforce dynamic. Is its workforce growing? Is it changing? How is it changing and why? The dynamics at Pizza Hut is very simple, you have young teenagers who work there and are not to bothered about the job which shows in their customer service, the consequences of this changes the dynamics of the environment because it causes the bosses to be more tight on the rules because of the slacking helping hand. There are also many other dynamics in Pizza Hut but not as there would be in a corporation such as oracle. So Pizza Hut also has workers that are older and have families to feed and are more concerned about their jobs this can be seen in the great jobs they do at work. There is also dynamics such as diversity ( population of 66%) that makes up Pizza Hut, one of the many reasons for diversity is for globalization, and leaders realizing that when a company has many different minds making decisions there can be many different ideas and options. The workforce is not growing, and yes, it is changing a great example, for the reason it is changing is because people who are starting to work for Pizza Hut are not teenagers anymore but college educated and adults who running these business and more effectively carrying out their strategies. What are some of the workforce trends that this organization needs to address? What similar organizations can be used as a benchmark? In this question the point is, what within this one specific location are we doing to drive sales up. The answer is the workforce is changing to older more educated employees who care more about their jobs, therefore customer service is at a better quality and customer return causing an increase in sales. A majority of the managers are women and be promoted in the ranks plus a vast majority are diverse, this drives up sales because now the company can go global with out to many issues with relating to other cultures, plus they are now able to reach a market that they were not reaching before. What are some of the industry trends that are affecting the organization overall? Is the industry growing, or declining? When thinking about industry trends, we must consider what all other pizza joints are doing or other restaurant industries are doing to increase their sales. In the following paragraph we will name a few trends the first is the growth of the fast casual segment, which demonstrates consumers who are still focused on price and are willing to pay more for healthier food that they consider to be of better quality. The industry has customized by making healthier pizzas or options on their menus. The second trend is premium speed, this is a tactic to launch healthier more flavorful menu items and employing technology to speed up the dining experience. The third is transparency, this is a new trend where customers are more and more demanding to know the origin of their foods, not only that that though they also are demanding to know how employees are being treated and to know general business practices. The fourth trend is due demographic diligence, and the fifth is technology interface revolution, this is a broad range of ways to enhance the customers experience and to save time and money. For example to offer loyalty programs, promotions and discounts electronically, and brand awareness at the click of a mouse. References Chell, M. A. (2001). The american workforce: Identifying workforce challenges, trends, and recommendations. Economic Development Review, 17(3), 76-81. Retrieved from http://search. proquest. com/docview/230097386? accountid=34899 Five foodservice trends to watch for in ’14. (2013). Trends and statistics Retrieved from www. pizzamarketplace. com Kouzes, J. (2007). The Leadership Challenge [VitalSouce bookshelf version]. Retrieved from http://digitalbookshelf. argosy. edu/books/9780470633397/id/Pt_978-0-4706-3339-7_chap3 Mike, B. (2003). Changing culture at pizza hut and yum! Brands, Inc. Retrieved from http://researchdocs. cox. smu. edu.